Use these tips to maximize the benefits of your telehealth therapy session.
Make sure you are in a quiet space where you won’t be disturbed or heard. This may be in a bedroom, home office, basement, a large closet, or even in your parked car.
If you live with others, ask that they don’t disturb you during your session time and that they refrain from using the Wi-Fi so that your connection is not slowed down. If you have children, gaming online might slow your connection.
Consider putting a white noise machine, small fan, or speaker with music playing outside of the door to the room you will be in so that roommates or family members cannot overhear your conversation. Consider using headphones or earbuds plugged into your device to improve sound quality and maintain privacy.
Make sure the device you are using (a computer, tablet, or smartphone) has a working camera and microphone and is fully charged. You can use this link to test your Webcam or another device prior to your appointment: https://tokbox.com/developer/tools/precall
When possible please use a wired internet connection as opposed to wireless. In the event that our connection is lost during your session, we will attempt to re-establish a connection with you over the online platform. If that attempt is unsuccessful, will call you at the phone number we have on file and switch to a phone session.
Speak clearly so that your therapist can understand what you are saying. f you are self-conscious about your appearance or distracted by seeing yourself on your device’s screen, you can turn your camera off.
Treat your online session like you are meeting with your therapist in person. Avoid engaging in any tasks you wouldn’t do if you were at your therapist's office, such as folding laundry, smoking, or cooking.