Before attending a telehealth session with your therapist, here are some helpful tips to prepare:
Make sure you are in a quiet space where you won’t be disturbed or heard. This may be in a bedroom, home office, basement, a large closet, or even in your parked car.
If you live with others, ask that they don’t disturb you during your session time and that they refrain from using the Wi-Fi so that your connection is not slowed down. If you have children, gaming online might slow your connection.
Consider putting a white noise machine, small fan, or speaker with music playing outside of the door to the room you will be in so that roommates or family members cannot overhear your conversation.
Make sure the device you are using (a computer, tablet, or smartphone) has a working camera and microphone and is fully charged. You can use this link to test your Webcam or other device prior to your appointment: https://tokbox.com/developer/tools/precall
Consider using headphones or earbuds plugged into your device to improve sound quality and maintain privacy.
When possible please use a wired internet connection as opposed to wireless.
In the event that our connection is lost during your session, we will attempt to reestablish a connection with you over the online platform. If that attempt is unsuccessful, will call you at the phone number we have on file and switch to a phone session.
Still have questions or concerns? Contact us here!